patient information

First Visit / Consultation

Your initial appointment will be a consultation explaining your diagnosis and treatment options. Occasionally, surgery can be performed the same day as the consultation. However, a complex medical history or treatment plan will generally require an evaluation with a second appointment to provide treatment on another day.

Please assist us by providing the following information at the time of your consultation:

• Your surgical referral slip and any x-rays if applicable.
• A list of medications you are presently taking.
• If you have medical or dental insurance, bring the necessary information. This will avoid delays and allow us to help you process claims.

IMPORTANT: All patients under the age of 18 years of age must be accompanied by a parent or guardian at the consultation visit.

A complete medical history will be obtained at the consultation visit. Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.).

X-Rays

If your dentist or physician has taken x-rays, you may request that they forward them to our office or you may bring them to your consultation. If additional films are necessary, they can be taken at our facility. It is common that additional radiographs will be required at the first visit.

Scheduling

Downey Oral and Maxillofacial Surgery is open Monday through Friday 8:00 AM until 4:00 PM. To best serve our patients, we prefer to schedule surgeries in the morning and consultations in the afternoon.

We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, please inform us and every effort will be made to see you that day.

Our goal is to stay on schedule to minimize your waiting. Due to the nature of oral and maxillofacial surgery, unforeseen circumstances may lengthen the time allocated for a procedure. Emergencies also must be accommodated and may cause delays. We appreciate your understanding and patience.

Please call (562) 923-7257 to schedule an appointment or if you should have any questions.

Financial Information

For your convenience we accept Visa, MasterCard, Discover, American Express and Care Credit. We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us.

Insurance Information

We make every effort to provide you with the finest surgical care and the most convenient financial options. If you have dental insurance we are happy to assist you in processing your claim and maximizing your benefits. Please bring your insurance information with you to the consultation so that we can expedite reimbursement. Please call if you have any questions or concerns regarding your initial visit.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

We will send you a monthly statement of your account. After your claim has been submitted, most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated.

PATIENT REGISTRATION

Please download and complete the patient registration form. Please bring a copy of the completed registration form to your first visit.

Download our Patient Registration and Health History Form

PRIVACY POLICY

This form, Notice of Privacy Practices, presents the information that federal law requires us to give our patients regarding our privacy practices.

Click here to read the notice. HIPAA PRIVACY STATEMENT.

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